Brother Assure Extended Warranty Services

Brother Mobile Solutions is consistently at your side with innovative products that help today’s on-the-go businesses. Now, we’re going a step further—being on your side with Brother Assure Extended Warranty Services. Our extended warranty programs let you receive our highest level of service and support, even after your standard manufacturer’s warranty period has ended. Version française

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Brother Assure Service Program

Brother Mobile Solutions products are “at your side” with one of the industry’s most comprehensive out of box and extended warranty programs. With industry leading 2 year coverage on most models, including printheads, to optional 5 year coverage, your investment is protected and your business is secure with Brother “at your side”. You’ll enjoy:

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Enhanced productivity

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Reduced downtime from printer failure

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Less IT burden, with easy integration

Peace of mind

1 Year Select Warranty

PocketJet 7
MPrint

1yr Warranty Statement: EN | FR

1yr Warranty Statement: EN | FR

2 Year Premier Warranty

RuggedJet 2
RuggedJet 3
RuggedJet 4
TD 2000
TD 4000

2yr Warranty Statement: EN | FR

TT 4420/4520

2yr Warranty Statement: EN | FR

Additional Services Offered

Brother Mobile Solution printers come with either a 1-year Select or 2-year Premier factory warranty. All warranty repairs are performed by Brother certified printer technicians at our state of the art repair facility in Bartlett, TN. Take advantage of the option to add up to four years of additional coverage (Maximum 5 years total) to protect your printer with the industry’s most affordable rates.

Upgrade your Select or Premier Warranty to PLUS to take advantage of enhancements such as

  • VIP Technical Support line
  • Same day swap shipment
  • Managed swap pool
  • Accidental physical damage coverage

See below for details

Advanced Exchange Service

With Select Plus and Premier Plus service, Brother will ship you a replacement printer in advance of your repair (Before 3PM CST, weekdays).  Simply place your broken unit in the box that your replacement printer arrives in, affix the return label, and ship the unit back to Brother for repair.  Your downtime is hours and not days!

Extended Coverage meets Flexibility

It doesn’t matter if your printer has one year select, two year premier, or you’ve already upgraded to PLUS, the option is yours on coverage. You can add up to 5 years of total coverage at any time, while your printer is still under warranty.  Add it today, add it a year from now.  You have the flexibility to decide when and what is right for you.  Our upgrade and extension pricing is the envy of the industry which is just another way that Brother is “at your side”

Need information or extra support?

Talk to a specialist about your existing warranty or get more details on our program and various service options.

1-800-255-0415

1-800-543-6144

FAQ

What are the benefits of purchasing Brother Assure Service?

Purchasing Brother Assure Service will ensure that your printer will always be in top working condition after your initial standard warranty has expired. By purchasing Brother Assure Service, you can be assured that when you return your printer to Brother Mobile Solutions certified repair center, you will receive optimum care by trained factory technicians who will restore your printer to factory specifications. Products are diagnosed and restored to factory specifications via: Repairs, alignments, adjustments and restorations, if appropriate, of any covered product(s) that malfunction while being used within the operational and environmental parameters specified by Brother Mobile Solutions.

What are the coverage options through Brother Assure Service?

Brother Mobile Solutions offers four coverage options you can choose from, with 1 year to 3 years available with maximum coverage of 5 years.

What are the differences between the four options of Brother Assure Service?

The four options are: Select Service, Select PLUS, Premier and Premier PLUS

Select Service is a standard extended limited warranty that covers manufacture defects, all parts and labor, printer cleaning and maintenance, but does not cover damage due to accidents. Repairs will be done within 5-days of receipt of printer and shipped back via Ground service at no cost. Inbound printer freight back to BMS is paid by customer.

Select PLUS is the same coverage as Select, PLUS a 24 hour exchange program, guaranteeing a working printer from Brother’s refurbished printer inventory shipped out same day* via overnight service. Inbound and outbound printer freight is paid for by Brother.

Premier is full comprehensive coverage for your printer that will cover all manufacture defects, all parts and labor, printer cleaning and maintenance as well as accidental damage and liquid spills. Repairs will be done within 2- days of receipt of printer and shipped back via Ground service. Inbound and outbound printer freight is paid for by BMS.

Premier PLUS is your ultimate coverage, with a 24 hour exchange program, guaranteeing a working printer from the BMS printer pool shipped out same day* via overnight service. Premier PLUS covers all on the job accidental damage and liquid spills. Inbound and outbound printer freight is paid for by BMS.

* Exchange printers will be shipped out same day before 3pm Central Time.

What is the deadline to purchase the Brother Assure Service Program?

The Brother Assure Service Program can be extended at any time while the printer is still within coverage. Ask an associate for more details.

Who do I contact if my printer needs repair if I am covered by Brother Assure Service?

Contact Brother at 1-800-255-0415 or e-mail [email protected] for an RMA (Return to Manufacturer Authorization) to return the product for repair. Have your serial number ready and a technician will try and troubleshoot your technical issue and if a repair is necessary, they will issue an RMA number. The RMA number is used to track your product throughout the repair process. You may begin your RMA process by either calling or emailing Brother, Monday through Friday 8AM – 5PM Central Standard Time.

What if I didn’t purchase Brother Select Service and my original limited warranty has expired, who do I call and what do I do?

Brother Mobile Solutions offers service and repair for out of warranty printers. Contact 1-800-255-0415 or e-mail [email protected] and you will be provided a price quote for repairing your printer or contact your Brother Mobile Solutions representative for a price list for out of warranty flat rate repair costs.

What if I have a printer that has been discontinued but I need service for it?

Brother Mobile Solutions typically supports a product for a minimum of three years after discontinuation. The ability to continue to offer product support is dependent upon availability of spare parts and vendor obsolescence issue that are beyond BMS’s control. Contact your Brother Mobile Solutions representative for more information.

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