Retail employee looking over receipt with customer

White Paper

What Retailers Need to Do Before, During, and After a Return to Save Costs and Satisfy Customers

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Do you feel like returns are chipping away at your retail profit? You’re not alone. Recently, 91% of retailers surveyed reported that return rates are outpacing their revenue growth . And when you consider that every return represents a loss of margin — even if the item can be resold — it’s clear that rising returns pose a serious risk to underprepared retailers.

Managing returns can feel daunting. But it doesn’t need to be. In fact, up to 75% of margin loss from returns can be recaptured through optimized processes and complete reverse logistics processes. Regardless of the size of your retail operation, there are things you can do before, during, and after a return to minimize loss, promote sustainability, increase brand loyalty, and even win a sale.

Read the white paper to learn:
  • What’s in store (and online) for returns in 2023
  • How much returns cost your business
  • The newest stage in the customer purchase journey
  • How to reduce— or even prevent— returns
  • Ways to turn returns into exchanges (and win customer loyalty along the way)
  • Simple ways to keep your momentum and protect your bottom line
  • How to get ahead of the game and stay competitive


Discover simple, affordable ways to free your retail operation from the weight of returns by downloading the white paper today.

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